OEM-grade maintenance, fleet after-sales management and field team outsourcing
03SERVICE
Supported by OEM technical documentation, dedicated tooling and spare-parts channels for authoritative, professional maintenance with guaranteed quality.
A 7x24 hotline, standardized intake process and nearby service nodes guarantee response times and minimize downtime.
A standardized flow from intake, inspection, repair and testing to delivery, with quality control, makes every service traceable.
O&M teams are CAAC-certified and field-proven, working to certified, safe and compliant standards.
Submit a service request via hotline, email or online platform; the agent logs equipment info and fault symptoms and opens a work order.
Engineers troubleshoot remotely or on-site, identify the root cause, and issue a report with repair plan and quote.
Repairs, part replacement and calibration are carried out under standardized procedures and quality control.
A repair report is issued on delivery; periodic follow-up and preventive maintenance build a device health record for long-term reliability.
